Terms and Conditions

IMPORTANT! PLEASE READ CAREFULLY: placing an order constitutes acceptance of our terms and conditions, which are set out below.


This web site offers you the opportunity of purchasing quality greetings cards (CLOISTER CARDS), notelets and stationery with artwork and full production by the Carmelite Sisters of Wolverhampton.

Purchase of CLOISTER CARDS (at the point when we accept your order) creates a contract between you and us on the terms and conditions appearing on this page. Our contract is also subject to any notices and other pertinent information posted on this web site. These terms and conditions, the advertised prices of the products you order and your order constitute the entire agreement with you. We reserve the right to alter any of these at any time without giving any prior notice.

This web site is intended mainly for the use of United Kingdom residents but we are able to consider orders if you are resident elsewhere, providing your payment is made in sterling (and includes the correct amount for postage) and if it is possible to arrange delivery to your location. Our contract with you is, however, always subject to English law.

1. Our Identity

Please see our order form.

2. Our Privacy Policy

Details about you as a customer will be used solely for the handling and despatch of your order in accordance with the Data Protection Act 1998. We will not disclose such information to third parties except where we are required to do so by law.

How we will use the information about you
  • We take your privacy seriously, and we take good care of the personal details you share with us through the order form or otherwise.
  • We will use your personal data to process your orders, manage your account, respond effectively to your enquiries, and, if you agree, to post information to you about our products.
  • We will not pass your personal details on to anyone outside the Monastery unless required to do so by law.
  • You may correct or request the deletion of your personal data at any time by contacting us (information on order form).

3. Orders and Prices

3.1 The prices for the products are listed on this web site. Full payment in cleared funds in sterling is required before we can despatch your order. Prices and other information may be changed at any time and supply of any item is subject to availability. The price you pay is the stated price for the products prevailing at the time of your order. No credit terms are available.

3.2 To order, you may download the order form from this web site or simply write out and send us your list. Either way, please post it with full payment, including postage and packing, as indicated on the order form. Although we will normally despatch your order within a week of receipt of your cheque, please allow up to 21 days for receipt of goods. If you make a mistake in completing your order, please let us know immediately, preferably by e-mail.

3.3 The products as listed on this web site shall be deemed to constitute an invitation to treat and your order amounts to an offer to purchase the products at the prices shown on this website. Orders are subject to acceptance by ourselves. The contract will come into effect with the despatch of your order and we shall retain a record of it. No confirmation will be made unless despatch of your order is delayed by more than 21 days, in which case we will contact you by e-mail or letter.

4. Cancellations

4.1 You may cancel your order up to 7 working days by letter or, preferably, by e-mail. Your remittance will be refunded to you promptly, following receipt of your cancellation. If your order has been despatched, it must be returned promptly on receipt, unused and in perfect condition. We will return your remittance on receipt thereof. If you do not return the products, we shall be entitled to deduct the sum due for them from the remittance sent by you.

4.2 We reserve the right to cancel the contract between us if at the time of receiving your order the products featured on this web site cease to be available, if we have insufficient stock of products you have ordered (if you have ordered multiple items), if we cannot arrange delivery to your location or if any products you have ordered were listed at an incorrect price due to any typographical error. The same applies in the event of the delivery address being incorrect or indecipherable. In the event of our cancelling your order, we will be free of all liabilities to you except for return of any monies due to you.

4.3 In the event that you return goods to us as being defective when they were despatched or else not in accordance with your order, we agree to refund the cost of postage back to you. However, it is necessary that you obtain a certificate of posting when returning them, as otherwise we cannot be responsible for any goods lost in the post.

5. Delivery

We shall deliver the products ordered by you to the address you have given for delivery as quickly as possible. At peak seasons (Christmas and Easter) it is advisable to order early and we recommend that you allow at least 25 days. Nevertheless, we cannot be responsible for non-delivery by any particular date that you may stipulate.

6. Intellectual Property

CLOISTER CARDS™ is our trademark and we trade under this name. The card designs and artwork, as well as all pages of this web site (excluding any clipart decoration), are copyright works belonging to us. They may not be copied or otherwise reproduced in any form, whether electronically or otherwise, except with our written permission.

7. Liability

7.1 This web site has been prepared with the utmost care for accuracy of information but we do not accept liability for any errors and omissions. We reserve the right to change information and details of the products available. We particularly exclude all liability which we may otherwise have to you as a result of any errors in any information on this web site, the availability of any particular products, any delay in providing, or failure to provide the products, or any misrepresentation on or relating to this web site or the products.

7.2 If we have any liability to you, we are only liable for direct losses up to a maximum total of the price of the products purchased in respect of any claim.

7.3 As a customer your statutory rights are not affected by these terms and conditions.

8. Events Beyond Our Control

We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstances beyond our control.

9. Governing Law

Any contract concluded between us shall be governed and interpreted exclusively by English law and the parties agree to submit to the exclusive jurisdiction of the English courts.

10. Entire Agreement

These terms and conditions, together with current prices appearing on this web site, delivery details, contact details and our privacy policy, set out the whole of our contract relating to the supply of products to you by us.

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